Refund and Returns Policy

Our Commitment to Trust & Quality

At Aussie Bike, we are more than just a brand—we are a family-owned business dedicated to providing high-quality, reliable, and long-lasting bikes and scooters. Our mission is to ensure every rider experiences safety, durability, and top-tier performance in every journey.

We understand that trust is earned, not given, and that’s why we prioritize:

✅ Premium Quality: Each bike and scooter is crafted with precision, using high-grade materials built to withstand Australia’s diverse terrains.
✅ Rigorous Testing: Our products undergo extensive quality control checks to meet the highest safety and performance standards before reaching our customers.
✅ Fair & Transparent Policies: From our 7-day money-back guarantee to our 12-month limited warranty, we ensure fairness for both you and our business.
✅ Customer Support You Can Rely On: Our team is always ready to assist, whether it’s a product inquiry, warranty claim, or general support. We believe in open communication and standing by our customers.
✅ Honest Business Ethics: We operate with integrity and transparency, ensuring that when you invest in Aussie Bike, you’re investing in a trusted brand that values its riders.

We don’t just sell bikes—we build a community of riders who trust our products and know that Aussie Bike will always put quality, performance, and customer satisfaction first.

For any questions, concerns, or support, please reach out to us at info@aussiebike.com.au—we are always here to help!

🚴‍♂️ Aussie Bike – Ride Strong, Ride Aussie! 🇦🇺

7-Day Money-Back Guarantee

We stand by the quality of our bikes and scooters. If you’re not satisfied, you can request a full refund within 7 days of receiving your product. However, to ensure fairness for both parties:
✅ The product must be unused, undamaged, and in its original packaging.
✅ Any bike or scooter that has been ridden, damaged, or altered will not be eligible for a refund.
✅ Return shipping costs will be covered by the customer.

Once we inspect and approve the return, your refund will be processed within 3-5 business days

12-Month Limited Warranty

Aussie Bike offers a 12-month limited warranty covering manufacturing defects on frames, forks, and essential components. If an issue arises due to a defect, we will repair or replace the faulty part.

💡 What’s Covered?
✔️ Manufacturing defects in frames, forks, and essential parts.
✔️ Issues arising under normal riding conditions.

⚠️ What’s NOT Covered?
❌ Damage caused by improper use, accidents, or unauthorized modifications.
❌ Normal wear and tear (tires, tubes, chains, brake pads, etc.).
❌ Commercial or rental use.

For warranty claims, email us at info@aussiebike.com.au with your order details and photos of the issue.